Contact Us
Get in Touch for an Unforgettable Experience
Visit Us
Parc Lumiere
123 Adventure Boulevard
Luminous City, ON K2P 1A1
Canada
Contact Information
Guest Services:
Phone: +1 (613) 555-PARK (7275)
Email: [email protected]
Group Bookings:
Phone: +1 (613) 555-GROUPS
Email: [email protected]
Emergency Contact:
Phone: +1 (613) 555-HELP
Available 24/7 during operating season
Park Management
General Manager: Sarah Mitchell
Operations Director: David Chen
Guest Relations: Linda Thompson
Find Us
Located in the Heart of Ontario
Operating Hours
Hours may vary during special events and holidays. Check our website for current operating schedule.
Getting Here
By Car:
Free parking available with over 2,000 spaces. Follow Highway 417 to Exit 123, then take Adventure Boulevard north for 2km.
By Public Transit:
Take OC Transpo Route 85 directly to Parc Lumiere Station. Service runs every 15 minutes during operating hours.
By Shuttle:
Complimentary shuttle service available from major hotels in downtown Ottawa. Advance booking required.
Accessibility Services
Parc Lumiere is committed to providing an inclusive experience for all guests. We offer:
- Wheelchair and mobility scooter rentals
- Accessible parking and pathways
- Sign language interpretation (advance notice required)
- Sensory-friendly hours and quiet spaces
- Service animal accommodations
Contact our Guest Services team for detailed accessibility information.
Emergency Information
First Aid:
Multiple first aid stations located throughout the park, staffed by certified paramedics.
Lost & Found:
Located at Guest Services near the main entrance. Items held for 30 days.
Security:
24/7 security patrol throughout the park. Emergency call boxes located every 100 meters.
Weather Policy:
Some attractions may close during severe weather. Refunds available for weather-related closures.